Privacy Policy

Effective Date: 1 July, 2022

This Privacy Policy is designed to help you understand what information we collect, how we use it, and what choices you have. It refers to the personal data of Site Users and Customers who make a purchase using this Site. Users and Customers guarantee that personal data provided to either or both Parties is correct, exact and updated, being responsible at all times to communicate any modification thereof to the relevant Party who may in turn manage, adequately, the contractual relationship between the parties. In the same vein, the User and/or Customer expressly recognize that in case s/he has not provided the correct, updated information to the Parties, the latter shall not provide its Services to the former. By engaging with Our Site and Applications, you acknowledge you have read and understood this Privacy Policy.

Us, as the "Collector" of data

Tickets and products sold via this site are either sold directly using ecommerce capabilities supplied by Wix.com or via our account with Tix.com.  The Warwick Theater and MET are trade names for our  non-profit organization, Metropolitan Ensemble Theatre, Inc.  Metropolitan Ensemble Theatre, Inc. is registered in the United States and the state of Missouri. Our FEIN is 20-2576174 and our registered office is at 3927 Main Street, Kansas City, MO 64111. Metropolitan Ensemble Theatre is a member of Midtown KC Now. Metropolitan Ensemble Theatre, Inc. is a “Controller” of the personal data you provide to us.
 

Why do we need your personal data?

In general, we collect personal information about you when you make a ticket purchase from us, during email or phone calls, if you create an account with us, make box office purchases operated or administered by us, and when you use our websites or social media channels.

The ticket purchase software this information to provide tickets to you, to maintain and improve our services, and to provide information on our products and services. We need your basic personal data in order to provide you with these services in line with this overall privacy policy. We will not collect any personal data from you that is unnecessary  to provide the services described in this Privacy Policy.

 

How do we collect this data?

We mostly collect data directly from you. Most of the personal data we hold about you is collected directly from engaging with you. For example, when you make a purchase from the website, when you subscribe to receive marketing materials, or when you contact a member of our staff, personal data might be required and captured at that time. We might also collect your personal data if you create an account with us, enter a competition or free prize draw, register for a promotion, post a comment on our website, ask us a question, sign up for our newsletter, email us or otherwise interact with our staff.

However, some data is collected indirectly. We may in the near future collect some personal data indirectly through your use of our websites and email. We may use cookies and other technologies such as pixel tags on our websites and in our emails to collect information about your usage and to better target our marketing and advertising to you. Cookies are small pieces of code that remember your preferences and choices and enable things such as shopping carts or the ability to know prior purchases. 

How is your data kept secure?

We take the security of your personal information very seriously. All web transactions made with us use 128-bit Secure Socket Layer (SSL) encryption which encrypts all your personal information, including your credit card number, name, and address, so that it cannot be read if intercepted by a malicious third party. Card transactions made on this Site are processed by our payment partners at Wix.com, Tix.com or Network For Good. Metropolitan Ensemble Theatre, Inc.  does not process such card payments directly, nor will we have access to your full card details. Payment information is stored only in a tokenized form on our cloud-based systems. 

Age Restrictions

Protecting the safety of children when they use the internet is important. Purchase of tickets, services and products is intended for those over the age of 18 years old. If you are aged 18 or under, please get your parent/guardian’s permission beforehand whenever you provide personal information to our forms and requests. Users without this consent are not allowed to provide us with personal information. 

What information  do we process?

As a customer, we may process the following categories of information about you:

  • Your name and contact details, including your postal address and country of residence for billing and delivery, your preferred language, telephone numbers (including mobile numbers), and e-mail address;

  • The name and address belonging to the recipient of any ticket or gift voucher redeemed if it differs from yourself as the customer;

  • Your approximate location, separate to your full address held in your booking record, if you have subscribed to receive marketing from us. We will use your approximate location (such as the city you live in, or the outward code of your postcode) so that we can tailor offers and products that are relevant to where you live;

  • Your billing and payment information, such as your credit card information and payment or bank details, in connection with the fulfilment of your ticket order;

  • Your contractual details, such as your purchase and order record, including booking details for shows purchased, ticket quantities and cost;

  • Information you submit online, such as information you have posted on our website or on third-party software and social media to which we have access (including reviews you post or surveys you complete). When you post information online, you must not infringe the rights of others (including privacy rights) and you should be aware that others may use, tag and/or re-publish your information in ways that you might not expect (including in ways that are unlawful). You understand that we and others (including our partners) may use and re-publish any data you post online publicly, on our website or when using apps or social media tools;

  • Your online web usage and browsing information, are obtained through website cookies, such as which browser and device you're using, and your IP address (a number that identifies a specific network device on the internet and is required for your device to communicate online). We might look at what site you came from, what you did and didn't use our site for, or what site you visit when you leave us. Typically we cannot tie this information to any individual and use it only to improve the web services we offer. 

  • Your correspondence and communications with MET/Warwick Theater, including any customer service queries you may have made, or any service emails we may have sent you;

  • Your communication and marketing preferences;

  • Your interests, date of birth, preferences, feedback and survey responses, such as which events you like or products you usually buy or enquire about (for example, as part of a survey, or which emails you are more likely to be interested in and birthday promotions we may be running). We may also hold information on interests and demographic categories inferred from your interactions with us in order to provide you with a better service and to provide you with more focused information. For example, if you buy tickets to a certain show and lots of people who went to that show also bought tickets for a third-party production, we might send you information about that show. If you click on certain emails but not others, we will keep a record so that we can tailor our marketing to your interests. For more information on what data we process to provide marketing services, please see the Marketing section below; and

  • Other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page), or if you have interacted with us via our box office, by phone or other social media.

How we use your Data

MET/Warwick Theater  (and trusted partners acting on our behalf) use our customers’ personal data for the following purposes:

  • To provide you with products and services. For example, if you have purchases an item that requires postal delivery, we will use the address provided to send you your purchase. Before you give us another person’s information, you must make sure that you have their permission to share that information with us. This information will normally only be held for seven years.

  • To send you service communications in connection with your transaction and the events you attend, and provide customer services in relation to your purchase. For example, we may use your information to confirm your registration for an event, or the purchase of a ticket, such as with a confirmation email. If one of our partners is involved in providing the services, they may process your personal information to send the confirmation email, or to provide customer services such as cancellation or amendments. We may contact you about your account or a ticket purchase if there is a particular problem, such as a show cancellation, or if a venue changes name or location. We may keep a record of this contact, along with your personal data, for up to one year to ensure we have a record of who has been contacted and when. We might also ask if you would like to review an event you attended, or otherwise manage our customer service interactions with you, such as alerting you to any changes in this Policy or any of our other policies or terms and conditions. 

  • To allow you to exercise your rights under the Data Protection Legislation. If you submit a rights request, we will use your personal data to deal with this request, including the verification of your identity.

  • To verify your identity, to prevent or detect unlawful behavior, or to protect or enforce legal rights. For example, we may process your information to prevent identity theft, ticket touting or fraud (including credit card fraud, to ensure your security has not been compromised), and other crimes. We will ask for information to verify your identity, to ensure that we do not breach your privacy by disclosing your personal data to another party.

  • For security purposes. We may use your information to protect your security, as well as the security of our company, employees, our customers, third parties and/or our/their property (including any events you may attend and our websites, networks and systems), as permitted by law. We will protect the integrity of your personal data, and the integrity of our business by backing up your data, and by securely destroying that data when we no longer need it.

  • To identify trends and interests, and be able to provide tailored services such as web content and online advertising. We use your information to get to know what our customer’s preferences might be, so we can improve our offering to you and so that your experience with us is more relevant and personal. We may work with other companies using cookie data to show you advertisements we think you may find relevant and useful. This may include advertisements displayed on our own websites, or advertisements from us displayed on other websites or in the content of our emails. The advertisements you see may be based on information collected by us, or by third parties and may be based on your activities on our websites or on third-party sites. If you sign up to receive email marketing, we will process data such as which emails you open, to allow us to build an idea of what topics may be of interest, so that we can send you more relevant information regarding our products and services.

  • To monitor, maintain, improve and develop our products, services, and websites. We analyze your information to improve our understanding of you and our customer base in general. We do this so that we can make better decisions about our services, advertising, products and content, based on a more informed picture of how our customers use our current services, and provide you with a more customized experience. We conduct staff training that may involve access to systems containing personal data. 

  • Promoting, marketing and advertising our products and services, if you have requested it. Where you've agreed, you may be contacted by us by email with information regarding our offers, upcoming events, products or services.

  • For administrational and record-keeping purposes, including internal reports and sales analysis, accounting, transactional records, and auditing requirements. MET will only hold such information for as long as our legal obligations require, typically a maximum of seven years.

  • Complying with our legal and regulatory obligations, or as otherwise required or permitted by law. In limited circumstances, we may also use your information for other purposes where required or permitted by law, such as where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute). In some cases, in order to protect MET/Warwick Theater, our employees and customers, we may use personal data when taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to MET/Warwick Theater and to effectively handle any legal claims or regulatory enforcement actions taken against MET/Warwick Theater.

 

Data Sharing

In order to make certain services available to you, MET may also need to share your personal data with some of its service partners. MET only allows our service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls.

 

MET/Warwick will never sell or rent our customer data to other organizations for marketing purposes.

Cookies

This site uses cookies. Cookies are small text files that are found on almost all Internet websites and are stored in a user’s computer system, specifically their internet browser. These cookies contain a so-called cookie ID – a unique identifier that consists of a character string through which Internet pages and servers can be assigned to your specific Internet browser in which the cookie was stored. This allows visited sites and servers to differentiate the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using this unique cookie ID.

This information is stored in your browser’s "log" files and may include the browser type and version used, the operating system used, the website from which an accessing system reaches our website (so-called "referrer"), any sub-websites, the date and time of access to the Internet site, an Internet protocol address (IP address), the Internet service provider of the accessing system, and any other similar data and information that may be used to trace users in the event of attacks on our information technology systems.

Through the use of cookies, MET/Warwick can provide the users of our website with more user-friendly services that would not be possible without the cookie setting, for example by allowing the shopping cart to store items so that they can be purchased at the checkout page. Cookies also show us how people tend to use the site. We use such information to ensure the proper functioning of the website, deliver content, inform site improvements, and occasionally compile reports. We also use web analytics services from our host provider, Wix.com, as well as Google, to track how visitors reach our site and the path they take through it so that we can tailor the content of our site to fit the needs of our site’s visitors.

When using these general data and information, we do not draw any conclusions about the individual data subject, and such information is analyzed anonymously and the information used statistically with the aim of optimizing our web services. Any anonymous data contained in these log files is in any case stored separately from the personal data provided by our customers. You may, at any time, prevent the setting of cookies through our website by various means, such as changing the settings in your Internet browser, which can permanently deny the setting of some or all cookies. Cookies can also be deleted at any time in most popular Internet browsers or by using other software programs. However, if the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be usable.


 

Marketing

With your consent, we will collect your personal data including your name, email address and date of birth for the provision of advertising to you, including the sharing of promotional offers, and update you about products and services which may be of interest and relevance. MET/Warwick Theater informs its customers and business partners regularly about our products and services, by means of sending marketing about our offers. The personal data collected as part of a registration for marketing will only be used in the sending of such marketing and can be terminated at any time by using the unsubscribe link included in each communication, or by contacting us using our contact details below.

Your privacy is of the highest importance to MET/Warwick Theater, and we promise never to release your personal details to any other outside company for mailing or marketing purposes without your consent.

You have the right to opt-out of receiving promotional communications at any time, by:

1. Making use of the simple "unsubscribe" link in emails; and/or

2. Contact us via email at boxoffice@metkc.org.

 

Personalization

If you have asked us to send you promotions and other special offers on products, we may use your purchase history to tailor content to match your interests, in order to deliver you more relevant content. We also use your "opens" and "clicks" history from the emails we send you, so we can tailor our email content to your interests. 

 

Contact Us

If you have any further questions or complaints about this Policy, any other privacy concerns, or you would like to exercise your data rights, please contact us by any of the following means:

  • Email us at boxoffice@metkc.org 

  • Write to our Data Protection Officer at: 3927 Main Street, Kansas City, MO 64111

 

Please do not include your credit card number or other financial or sensitive information in any email you send.

Changes to this Privacy Policy

We may change this policy from time to time, and if we do we will post any changes on this page. Any update will have a different date from the current policy. If you continue to use the Services after those changes are in effect, you agree to the revised policy.